Refund policy
Return Policy
Our return policy varies based on the terms outlined in your agreement with us and the specific Purchase Order (PO) associated with your order. Please refer to your agreement and PO for the applicable return terms.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase linked to the order's PO.
How to Start a Return
To initiate a return, please contact us at SPVG.stocktanks-Support@samuel.com. Once your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that all returns must be sent to the following address:
Return Address:
2121 Cleveland Avenue
Marinette, WI, USA
Items sent back without prior authorization will not be accepted.
For any questions regarding returns, you can always reach out to us at SPVG.stocktanks-Support@samuel.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item. Additionally, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. Items must be in the same condition that you received them—unworn or unused, with tags, and in their original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at SPVG.stocktanks-Support@samuel.com.
